FAQ


Delivery

  • Where stock permits, we aim to send out all orders by the following working day. Depending on where in the world you need the garment shipped, it can take a few days.
  • Due to shipping restrictions, we are not able to ship to Post boxes. When placing your order, you must provide us with an address at which our delivery service can obtain a signature upon delivery of your shipment.
  • For shipments outside of Europe, please note that the above prices are not inclusive of any customs or import duties that could be levied when the package reaches your destination country – all such charges will be the customer’s responsibility.
  • Please note for international orders: If your order is being posted outside Europe, you may have to pay additional import duties, taxes or custom clearance charges levied by your country. This is particularly likely for higher value orders. Customs Policies vary widely from country to country and we strongly recommend that you check your local customs regulations before placing your order – we would hate for you to have any bad surprises.

Cancellations/Returns/Exchanges:

Once an order is placed, we’re unable to make any changes. You can request to cancel your order so you can place a new order with the changes you require. However, we process orders very fast, and once an order ships we’re unable to cancel it. So if you do need us to cancel an order, please email [email protected] immediately and be sure to include your order number in your request. We’ll do our best to catch it before it goes out!

We will always be sorry if your T-shirt is not quite right for you, and as long as your T-shirt is returned to us within 14 days, we will happily offer you a refund or exchange.
Pack your return securely, with the original packaging if possible, and please include your original packing slip. Note: All return items must be unworn, unwashed, and undamaged or additional charges may apply. At this point we unfortunately haven’t sold enough T-shirts to be able to offer free return shipping. Therefore, any cost associated with the return currently has to be paid by the customer. Use the courier service of your choice and return your item to the following address:

OAR studio
113 Parkside estate
Rutland road
E9-7JZ – London

After sending, please contact [email protected] to tell us a return is on its way, stating your tracking number and we’ll get your refund ready as soon as we receive the garment. We will let you know that we have received your returned t-shirt(s) and we aim to process all exchanges and refunds within 3 working days of receipt.

We work really hard to make sure all garments are of as high quality as possible – please be sure to read the size chart to make sure you buy the correct size.

What is Carbotax

We try our absolute hardest to use the most sustainable practices available, but by the nature of producing, there will always be a CO2 output. While we work hard to reduce this output to as low as possible, to be truly carbon neutral you’d have to be naked. So, we’ve chosen the second best option – to add an extra cost to our garments which is automatically donated to www.carbotax.org, who plant trees and conserve the ocean on your behalf, so you can sleep tight at night knowing the carbon emission of your purchase has been offset.

Currency

As we’re based in rainey London all our prices are in British pounds.

What’s next?

T-shirts are just the warm-up. We’ll soon add more categories, designed and produced with the same ethos: highest quality, timeless, 100% sustainable and transparent.
If you would like to make a wish for what we should make next, we would love to hear from you. Please contact us on [email protected]